Request data deletion
You can ask us to delete your primiHorse account and the personal data we hold about you.
primiHorse is operated by Primisafe Technologies. This page explains how to request deletion of your account and associated personal data from the website, Android app, and iOS app.
How to request deletion
Email us from the address on your account with the subject Data deletion request:
Include your full name and the email address you use to sign in. We may reply to confirm your identity before we delete anything.
What we delete
- Your account (name, email, password hash)
- Camera connection details and names you saved
- Push notification tokens for your devices
- Alert history linked to your account
- Notification preferences (SMS / WhatsApp numbers, if set)
What may be kept for a limited time
- Billing and invoice records handled by Stripe, where we must keep them for tax and accounting rules
- Basic server logs needed for security or legal compliance, kept only as long as necessary and not used for marketing
Before you request deletion
- If you have an active subscription, cancel it from your account or contact sales@primihorse.com first so billing stops.
- Deleting your account removes access to the dashboard and mobile app. Camera monitoring for your yard will stop.
- You can delete individual cameras yourself from the app or website without closing your whole account.
How long it takes
We aim to complete verified deletion requests within 30 days. We will email you when your account has been removed.
Other privacy rights
To access, correct, or export your data, use the same email address. Read our full privacy policy.